Service
What's Luxtra Japan?
JAt Luxtra Japan, we offer unique programs that go beyond typical tours to introduce the charm of real homes, traditional machiya, culinary culture, traditional crafts, and local markets.
All our programs are private and our host staff warmly welcome guests with their individual expertise and enthusiasm.
We provide fully private and personalized experiences tailored to your needs, creating unforgettable moments.
Cancellation Policy
Regarding cancellations made after booking, the following cancellation fees will apply:
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- Up to 2 months prior to the booking date:
- Free
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- From 2 months to 1 month prior to the booking date:
- 20% of the total amount
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- From 2 weeks to 3 days prior to the booking date:
- 50% of the total amount
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- From 3 days prior to the booking date up to the day of the booking:
- 100% of the total amount
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※Please note that Saturdays, Sundays, and public holidays are not counted in the above timeframes.
※Any cancellations received after 6:00 PM will be processed on the next business day.
※For reservations made through hotels, if the customer does not arrive on time, the cancellation fee will be charged to the hotel. Therefore, we recommend using our service only when it is possible to charge the cancellation fee directly to the guest room.